Contacting support

If you cannot find the answer you're looking for on the Frequenty Asked Questions page,
then drop us an email at

Be sure to include as many details as you can, including:

  • Which game you require support for;

  • The name you placed the order under, the date the order was placed, and the order confirmation number you received. You can look up this information here;

  • Which version of Windows or Mac OS you are using;

  • How much memory and what type of video card you have.

Please note that if you purchased a game from one of our resellers (eg AOL, Shockwave, Big Fish Games) then please contact their support first - they will be able to help with installation issues and refunds where we cannot.


The Wildfire team.